Services

Services

Credica’s proven implementation approach  ensures successful projects.

We have more than 10 years experience of providing consultancy, software and professional services specifically designed to help customers achieve optimum collections strategies and resolve customer payment queries.

Today we have successful implementations in nearly all major vertical market sectors. We place great emphasis on understanding customers’ business environment, issues and strengths so we are well positioned to advise them on the processes that will best support their objectives.

Our services team can:

  • Set rules and procedures to match the way you work
  • Manage and sort complex account structures
  • Consolidate accounts from multiple a/r systems or divisions
  • Use a proven implementation methodology (PRINCE2)
  • Seek combined commitment from both parties to achieve objectives
  • Produce a schedule for a 12-16 weeks project plan, business requirements, data, rules, consolidation, chasing workflow, collector allocation
  • Re-structure data if required
  • Advise on servers, deployment, backups
  • Manage user roll out, user/supervisory training, user acceptance, go live
  • Set up auto dunning letters, emails and statements
  • Provide an unrivalled UK based help desk manned by software developers
  • Regular reviews to ensure return on investment is achieved